Privacy Policy

At Laxilash we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store and protect your data when you use our website.

1. Who we are

laxilash.com is owned and operated by Laxilash, the data controller for the personal data described in this policy. “We”, “us” and “our” mean Laxilash. You can contact us by email at london@laxilash.co.uk.

2. The data we collect and why

Usage data

We may collect information about how you use our website, such as your IP address, browser and device type, approximate location, the pages you view and how long you stay. We use analytics tools to collect this so we can monitor and improve the website.

Account data

If you create an account or contact us, we collect your name, email address and related details to manage your account, communicate with you and keep the website secure.

Order and transaction data

When you place an order we collect the information needed to process, deliver and support it, including your name, addresses, email, phone number and order details. Payments are handled securely by our payment provider; we do not store your full card details.

Enquiry data

If you send us a question, we use the information you provide to reply to you.

Marketing

We only send marketing emails if you have agreed to receive them. You can unsubscribe at any time using the link in our emails.

Legal and compliance

We may process personal data where necessary to comply with the law, to manage business risks, or to establish, exercise or defend legal claims.

3. Sharing your data

We share personal data only where necessary, for example with our payment provider to take payment and issue refunds, with delivery companies to deliver your order, and with professional advisers or insurers where required. We never sell your personal data.

4. How long we keep it

We keep personal data only for as long as we need it. Customer and order records are normally kept for up to six years after your last order to meet our legal and accounting obligations. Marketing data is kept until you unsubscribe.

5. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• ask us to delete your data;
• restrict or object to how we use it, including for direct marketing;
• request a copy of your data in a portable format;
• withdraw your consent at any time; and
• complain to the Information Commissioner’s Office (ico.org.uk).

To make a request, email london@laxilash.co.uk.

6. Cookies

Cookies are small text files stored on your device. We use them to keep the website secure, remember your basket and preferences, understand how the website is used and, where you agree, to measure marketing. Some cookies are set by third parties such as analytics providers. You can block or delete cookies in your browser settings, although some parts of the website may not work properly without them.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

8. Contact us

If you have any questions about this policy or how your data is handled, email london@laxilash.co.uk.