Free UK delivery on orders over £20
·
Same-day dispatch before 5pm · 4pm for DPD
·
Glue-free · Liner-free · Reusable
Free UK delivery on orders over £20
·
Same-day dispatch before 5pm · 4pm for DPD
·
Glue-free · Liner-free · Reusable
Legal
Last updated October 2026
These Terms & Conditions, together with any documents they refer to, govern the supply of products (“Products”) by us to you. Please read them carefully before placing an order. By ordering from our website you confirm that you have read, understood and agree to these Terms.
We currently accept orders for delivery to UK addresses only.
By placing an order you confirm that you are at least 18 years old and legally able to enter into a binding contract.
After you place an order you’ll receive an email confirming that we’ve received it. This does not mean your order has been accepted. A contract is formed when we email you to confirm your Products have been dispatched and they have been handed to the carrier.
Only one discount code or promotion can be used per order. Offers cannot be combined or used more than once on the same transaction.
We aim to deliver within the timescales shown on our Shipping & Delivery page. If no date is given, delivery will take place within 30 days of dispatch unless there are exceptional circumstances.
Please make sure your delivery address and contact details are correct. We are not responsible for non-delivery caused by incorrect or incomplete details.
If nobody is available to receive your parcel, the carrier may leave it in a safe place, with a neighbour or return it to their depot, at their discretion.
If you choose options such as signature release, redirection or a safe place, you accept responsibility for any resulting loss or damage.
All prices are in pounds sterling (£) and must be paid in full before your order is completed. Any taxes or charges that apply are shown at checkout before you pay.
If we discover a pricing error after you order, we’ll contact you to confirm or cancel the order. If we can’t reach you, the order will be cancelled and refunded.
We currently deliver within the UK only, so no customs charges or import duties apply.
Delivery charges and destinations are shown at checkout. If an incorrect delivery address is provided, postage costs are non-refundable; once the parcel is returned to us, the cost of the Products will be refunded.
Products are your responsibility once delivered. We accept no liability for misuse or improper handling.
Images and descriptions are for guidance only. Colours and finishes may vary slightly depending on your screen.
Products are supplied for personal use or, for professional supplies, for use by trained lash technicians in their own services. Products may not be resold.
Some Products may be harmful if swallowed, inhaled or misused. Tools with sharp points and adhesives must be used strictly as instructed and kept away from children and pets. Our Products are not designed for use by children. Always read the instructions and warnings before use and dispose of packaging safely.
For hygiene reasons we cannot accept returns of lashes or similar products once they have been opened or unsealed, unless they are faulty.
You have a statutory right to cancel within 14 days of receiving your Products under the Consumer Contracts Regulations 2013. We extend this to 30 days from delivery for unused, unopened items in their original sealed packaging.
Items must be unused, unopened and returned in their original packaging. We do not accept returns due to allergic reactions, as the Products are not considered faulty.
Refunds are processed within 14 days of receiving the returned goods or proof of return, using your original payment method.
You are responsible for return postage unless the item is faulty.
Your statutory rights are not affected.
Our liability is limited to the purchase price of the Products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, or for anything else that cannot be excluded by law.
We may end this agreement immediately if you breach these Terms.
By using our Website you agree that we will mainly communicate with you electronically. Notices to us must be sent by email to london@laxilash.co.uk. We may contact you using the details you provide at checkout.
You may not transfer your rights under these Terms without our consent. We may transfer our rights at any time.
We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, pandemics or government action.
If we do not enforce any part of these Terms, this is not a waiver of our rights. If any provision is found to be unenforceable, the rest remain valid. These Terms are the entire agreement between you and us.
We may update these Terms from time to time. The version shown on the Website when you place your order applies to that order.
These Terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of its courts.
